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Dear FoodPanda, its early days and you can change

Its getting crazier with every day in mobile app world, you have app for everything and I am simply loving it, what I don’t love is perennial problem with services from these app.  This column is focused on food ordering app FoodPanda and lack of service delivery.

Started using it from last few weekends, off course I only use it on weekend and don’t fancy on weekdays. Used it thrice and with every interaction, the situation got worse.  These app work perfectly fine, with so much exciting features, I think they have cracked the technology but never been able to work through the services.

My last order with foodpanda was horrible and this my third, so practically 33% defect rate.  Everything went fine until I placed the order, the fancy app shows status of my order every single minute and I continued to be impressed till it clocked 60 min. The moment you cross 60 min, it will ask if your order has been delivered and if you say ‘no’, it will request to wait for a call back or confirmation in next 30 min or so.

I just kept waiting for a callback on my order and as expected no follow-up, then I started chasing FoodPanda, helpline was always busy and I tried at least 5-6 times in next 30 min.  Having seen disappointed with call center, I started calling the restaurant and to my surprise none of the phone number mentioned in SMS from Foodpanda was working. Finally the order arrived after a delay of 1 hr and that too in stale condition.

Foodpanda has been extensively marketing and giving lots of discounts to capture customer base as early player but guess what, they have forgotten, customer would request for prompt service as well and they are unable to deal with it.  Definitely not planning to order again, my local restaurant delivery guys turns out be more effective in service delivery.

Galleria (Gurgaon) Market is Shaping Up Nicely

ove the way Galleria market is shaping up, old consultancy offices and fashion stores on first floor is being replaced with cafes. They are are theme based, very small eating outlets for gup shup, gives classy urban city retro looks. I haven’t been to any of them, costly hai…koi treat dega to mana nahee karoonga.

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The Story of Aaloo in Gurgaon

Not much to do today, decided to something interesting…yes ended up doing a market study on aaloo (potato). In Spencers, a kg of aaloo will cost you 14.90/- per kg, they are calling it premium. The other two varieties, regular comes at 11.90/-per kg and the pahadee aaloo will cost you 16/- per kg. Next destination, DLF Phase 1, expected to be a rich area, the local thela wala have escalated the price, the 14.90/- per kg aaloo is being sold at Rs 20 & 16/- per kg but safal from Mother Dairy is saviour in same locality, they are selling at 13/- per kg. Sec 56 HUDA market had the costliest aaloo, Rs 13.90 /per kg sold in Spencers is being sold at Rs 20/- per kg.

Then eventually I moved to local mandi in Wazirbad village, not much difference in cost as normally believed, aaloo being sold Rs 16/ per kg. Online groceries store are selling the same variety at Rs 19.50/ per kg but save time & fuel but it needs some X minimum order. The wholesale rate in GGN is Rs 3./-kg.

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Conclusion: Not that you dont know, purchase aaloo from Supermart or safal, best deal. Supermart only if you have a long list of items, that ways you will adjust parking & fuel cost. Lucky if you have a mart in walking distance, do some maths you might have more saving if purchase from local thela waala bhaiya, save time & fuel, provided you have small list.

Did you know ? There are about 5,000 potato varieties worldwide. Three thousand of them are found in the Andes alone, mainly in Peru, Bolivia, Ecuador, Chile, and Colombia.

English: Map of potato production (average percentage of land used for its production times average yield in each grid cell) across the world compiled by the University of Minnesota Institute on the Environment with data from: Monfreda, C., N. Ramankutty, and J.A. Foley. 2008. Farming the planet: 2. Geographic distribution of crop areas, yields, physiological types, and net primary production in the year 2000. Global Biogeochemical Cycles 22: GB1022 / Image: http://en.wikipedia.org/

English: Map of potato production (average percentage of land used for its production times average yield in each grid cell) across the world compiled by the University of Minnesota Institute on the Environment with data from: Monfreda, C., N. Ramankutty, and J.A. Foley. 2008. Farming the planet: 2. Geographic distribution of crop areas, yields, physiological types, and net primary production in the year 2000. Global Biogeochemical Cycles 22: GB1022 / Image: http://en.wikipedia.org/

Paneer Kulche at Rajiv Chowk, Gurgaon

This was another accidental found, had gone for some work in District court, actually if you live in a rented accommodation and want to save some money, you need to visit this place every year. The alternative is; you can connect with property dealer, anyway, I was lucky to find this place in 2011 and since then I have been a regular visitor.

The stall is run by three generations, majority of the times you will a young man running it and at times, the grand old man with his grandson.  From the looks, it wont attract you so keep that in mind. They serve two three varieties of Chole Kulche; Paneer Kulche, Dhania Kulche and Plan Kulche and actually there is no difference between Dhania and Plain Kulcha and at times stall owner would hesitate to discuss about it.

 

Balaji Butter Kulche

Balaji Butter Kulche

 

There is no space to sit or they offer any shadow, its on the move. The strategy is to have customer move immediately after eating, customer is good, specially from dadajee, he is always smiling, the young boy is very aggressive 🙂

Packed Paneer Kulche

Packed Paneer Kulche

 

Preparation time is not more than 2-3 minutes, everything is ready, the Kulche just need a layer of butter on Hot Tawa and simultaneously the Chola is prepared.  I didn’t find the Chola to be exciting, but the Paneer Kulche takes all the attention.

The Chola, almost ready to be served!

The Chola, almost ready to be served!

Probably summers are not the best time to try, you will be sweating and fighting heat and no time to enjoy your Paneer Kulche but for a foodies, these are small issues.  The final product is below, Paneer Kulche will cost you Rs 40/- and Plain Kulche Rs 30/-, enough for your breakfast.

The Final Product, Paneer Kulche & Chole!

The Final Product, Paneer Kulche & Chole!

 

How To Reach – Its a straight road from IFFCO Chowk, the outlet is right on the Rajiv Chowk. Right side, as soon as you turn towards Mini Secretariat.

The Burger & Gol Gappa Point, Sec-15 (Gurgaon)

Probably majority of Gurgaonties know about it  but for me its a new discovery, actually the discovery happened during house hunting last year.  In search of house, it was quite obvious to get hungry and these two outlets turned out to be a perfect place. Although, I didn’t  get house in that locality but I have been frequent visitor to this place now, reason quite obvious, The Burger Point & Gol Gappa!

The Burger Point – Probably one of the best available in Gurgaon, I would exclude the international brands here although from quality perspective, its nothing less. They use have all those the ingredient and paste which is found in top quality burger and its always added with fresh vegetables as the layer.

The Burger Point

The Burger Point

I usually settle down with Chicken Maharajaha, its big…really big!

Special Chicken Maharaja!

Special Chicken Maharaja!

The price is as decent, I would rather term it cheap, Chicken Maharaja is the costliest one here at Rs 75/-, they have the Maharaja option in Veg as well. I still haven’t tried everything, have huge collection in Burger and Sandwiches!..More to come..

Gol Gappa – Also known as Paani Puri, Puchkaa and by many other names, I just love to call it ‘Gol Gapp’a.

This Gol Gappa was found accidentally, I have this habit of trying it at every possible location and it lead to this found. I will be little biased when I speak about this, in NCR you would find Suzee Gol Gappa taking central stage and I cant simple understand this. Suzee Gol Gappa is completely NO for me, this may be because I was brought up in UP and their is nothing as Suzee Gol Gappa, its always Aatta (Wheat).

The Atta Gol Gappa!

The Aatta Gol Gappa!

The presentation is exactly what you see on the streets of Kolkatta, unique for Gurgaon & NCR.  The puchka isonly available in Aataa (wheat) flour and the water is completely made from Imlee (Tamarind), pure authentic touch. Priced at Rs 20/- for 5 pieces.

How To Reach: Direction from IFFCO Chowk to Sec.15 Market

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